Terms and Conditions for Mameliyan

These Terms and Conditions govern the use of the Mameliyan website and the services we provide. By accessing or using our website, you agree to abide by these terms. If you do not agree, please discontinue use of the website immediately.

1. General information

Mameliyan is a pet services provider based in Hong Kong. Our website is meant to provide information, make bookings, and interact with our users. These Terms and Conditions detail the responsibilities of both parties when using this website as per the PDPO law of Hong Kong.

2. Use of the website

You agree to use the website only for lawful purposes. You must not:

  • Engage in activities that disrupt or harm the functionality of the website.
  • Submit false, misguiding, or unauthorized content.
  • Try to access any part of the website or its systems without authorization.

We can deny or terminate access to the website for any user who violates these terms.

3. Services offered

The website is used in accessing our services, making appointments, requesting information, and communicating with our team. All services are offered based on availability and specific terms communicated at the time of booking.

4. User accounts

If you create an account, you are responsible for maintaining the confidentiality of your login credentials. You will immediately notify us at [email protected] in the event you believe that your account is no longer protected.

We are not responsible for any losses incurred through failure to safeguard your account details.

5. Intellectual Property

All content on the website, including text, images, and graphics, are owned by or licensed to Mameliyan. You may not copy, reproduce, or distribute any content without prior written consent.

6. Personal information

Any personal information that you provide to us will be used in accordance with our Privacy Policy. Access and use of the website by you shall constitute acceptance of the Privacy Policy regarding processing of your personal information.

7. Limitation of liability

We are constantly working to ensure that our content is accurate and up-to-date. However, we cannot guarantee that the website will be error-free or uninterrupted. We are not responsible for:

  • Any damages resulting from your use or inability to use the website.
  • Problems caused by external links or third-party services accessed through our website.

8. Booking and Payments

All bookings are confirmed through the website. Specific terms on cancellations, amendments, or refunds will be explained at the time of booking. We use third-party protected payment systems. In case of any disputes arising on payments, it has to be addressed with the concerned provider.

9. Change in services or terms

We may modify our services or these Terms and Conditions at any time. Changes will be posted on this page, and continued use of the website after changes indicates acceptance of the revised terms.

10. Governing law and dispute resolution

These terms are governed by the laws of Hong Kong, especially the PDPO. In case of any dispute, the parties agree to first attempt resolution through informal negotiation. If unresolved, disputes will be subject to the jurisdiction of Hong Kong courts.

11. Contact us

For questions or concerns about these Terms and Conditions, please contact us at [email protected] .

By accessing this website, you agree to these Terms and Conditions, acknowledging that you have read and understood them. Mameliyan is your trusted partner for your pet needs.